Privacy Policy

Who is responsible for your information?

This policy covers 3dheirloom.com, operated by WISHNEST CREATIONS LIMITED, Hong Kong business registration number 81254464. Our business address is Flat 1506, 15/F, Cheung Fung Commercial Bldg, 21–25 Cheung Sha Wan Road, Sham Shui Po, Kowloon, Hong Kong SAR. You can contact us about privacy at support@3dheirloom.com.

Information we collect

We collect the information needed to make and deliver your order, such as your name, contact details, shipping address, payment status, uploaded photos, names, and messages.

Uploads, accounts and saved details

When you confirm a photo upload, the photo may be sent to our storage service before you add a product to your cart or pay. We also save customization and cart references in your browser so you can continue your visit. Clearing browser storage or changing devices can affect this recovery.

If you request a design preview, we use your account and email address to associate the request with you, provide the preview and send service updates. Uploading a photo or requesting a preview is not consent to unrelated marketing. Please only upload material you have permission to share.

How we use it

We use this information to personalize products, process payments through Shopify, provide support, deliver orders, prevent fraud, and improve our store. We do not sell your personal information.

Service providers and international processing

We share information needed for the service with our store and payment providers, photo storage and design services, production partner, delivery providers and customer support services. These include Shopify for the store and checkout and Cloudflare for our customization services and file storage. Payment providers receive the information needed to process your chosen payment method. Please do not send card security codes to our support team.

Our business is based in Hong Kong and our production partner is in mainland China. Service providers may process information in other countries. Information needed to fulfill your customization, payment and delivery can therefore be processed outside your country of residence, subject to applicable data protection requirements. We may also disclose information when required by law or to address fraud or protect legal rights.

Cookies and browser storage

Cookies and similar storage support account access, your cart, saved customization and site operation. Analytics tools help us understand visits and fix usability problems, subject to the privacy choices available for your location. You can manage cookies through your browser and any privacy controls offered on the site. Blocking essential storage may affect sign-in, cart contents or saved details.

Photos and personalization details

Temporary uploads that are not saved to a customization draft expire after 24 hours. Unpurchased customization drafts have a 30-day retention period. Once delivery is recorded, photos and design files linked to the paid order are scheduled for deletion 30 days later. Order, payment and dispute records may be retained separately where needed for legal or accounting purposes.

We use finished work for marketing only when you give separate permission. We do not publish your name, contact details, or other identifying information without permission.

Choices and questions

Marketing permission is optional and can be withdrawn by contacting us. For privacy questions or deletion requests, email support@3dheirloom.com.

Your rights and protecting your information

Depending on applicable law, you may request access to, correction or deletion of personal information, a copy of your information, or restriction of or objection to certain processing. We may ask for information needed to verify your identity before acting on a request. Some order, payment or dispute records may need to be retained for legal or accounting reasons. We will explain any applicable limits and respond within the timeframe required by law.

We use access controls and other safeguards to protect information, but no internet transmission or storage system can be guaranteed completely secure. Other websites and payment services have their own privacy policies. Updates to this policy will be posted here; changes do not remove rights you already have under applicable law.

Website analytics and session replay

We use Microsoft Clarity to understand how visitors use our store through page visits, clicks, scrolling, heatmaps, and session replays. Clarity uses cookies and similar technologies subject to the privacy choices available for your location. Our setup is configured to mask form content, personalization previews, and cart customization details in recordings. For information about Microsoft's collection and use of data, see the Microsoft Privacy Statement.