Terms of Service

About these terms

These terms apply to 3dheirloom.com, operated by WISHNEST CREATIONS LIMITED, Hong Kong business registration number 81254464. Please read them together with the product description, shipping policy, return and refund policy and privacy policy before ordering. You must have legal capacity to place an order or the authorization of a parent or guardian where required.

Using our store

By using 3D Heirloom, you agree to provide accurate order and personalization details and to use the store lawfully. Product images are examples; the final result can vary with the source photo, selected shape, and production process.

Orders and payment

Prices and available options are shown at checkout. Payment is processed through Shopify's secure checkout. An order is accepted when we confirm it and can be fulfilled with the details provided.

Prices, availability and corrections

Review the selected product, currency, personalization, delivery address, shipping charges and applicable taxes shown before payment. Available payment methods depend on the checkout options presented for your order. Prices and availability may change for future orders.

If an error or availability issue affects an order you have placed, we will contact you to explain the issue and available options. We will not charge an additional amount without your agreement. If we cannot fulfill the order and cancel it, we will refund the amounts paid for the canceled order to the original payment method.

Personalization and optional design previews

Please check all submitted photos, names, spelling, dates and selected options. You may purchase directly without requesting a free design preview. For a direct purchase, production can begin when payment and the required customization details are complete; we will contact you if clarification is needed.

If you choose to request a design preview, sign-in allows us to save the request to your account and notify you by email. We wait for your approval of that requested design before production, even if you pay before the preview is ready. A digital preview is a reference for the agreed design, not a photograph of the finished material. Approval does not waive your rights if the product is defective or does not match the agreed details.

Custom content

You confirm that you have the right to use uploaded photos, names, and messages and that your content does not violate another person's rights or applicable law.

Intellectual property and permitted use

You retain your rights in the material you submit and authorize its use to prepare your requested design, make your product and provide support. This does not authorize us to publish your photos for marketing. Website text, artwork, photographs and branding remain the property of their respective rights holders.

You must not misuse the store, attempt unauthorized access, interfere with its operation, upload harmful code or submit material that infringes another person's rights. We may restrict misuse where reasonably necessary to protect the service and others, subject to applicable law.

Production, shipping, and refunds

Production, delivery, cancellation, refund, and damage support follow the policies published on this site. Mandatory consumer rights under applicable law remain unaffected.

Third-party services and consumer protections

External websites and services may have their own terms and privacy policies. Please review them when using those services. Nothing in these terms excludes or limits liability or a consumer remedy that cannot lawfully be excluded or limited, including rights relating to faulty or incorrectly described goods.

Governing law and jurisdiction

These Terms and Conditions are governed by the laws of the Hong Kong Special Administrative Region. Any dispute arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of the Hong Kong Special Administrative Region.

Policy updates

The terms in effect when you place your order apply to that order. Later changes will not retrospectively reduce your rights. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. Mandatory rights and any court access that applicable consumer law provides remain unaffected by these terms.

Contact

For questions about these terms, email support@3dheirloom.com.