Shipping Policy

Shipping to the United States, Australia, New Zealand and Mexico

We ship to the United States, Australia, New Zealand and Mexico. For all destinations we ship to, orders of US$69 or more qualify for free standard shipping. For orders below US$69, shipping is estimated in your cart and confirmed at checkout. Charges are converted to your selected currency at checkout.

Shipping method and tracking

Orders are sent by standard parcel shipping. The shipping service and carrier may vary by destination and shipment; a particular carrier is not guaranteed. After dispatch, the available tracking details are shown with your order. You can track your order or contact us with your order number for help.

Order preparation and dispatch

Preparation time varies by product. The following estimates cover the time before your parcel is dispatched, separately from transit time:

• Name-personalized snowman keepsakes: usually dispatched within 2–3 calendar days.
• Photo-personalized and custom-designed keepsakes: usually dispatched within 3–6 calendar days.

These estimates apply to paid orders with complete personalization details. Calendar days include weekends.

If you request a design preview, we wait for your approval before production. The estimates assume prompt approval; time spent waiting for approval or additional design changes can extend the estimated dispatch and delivery dates.

Transit and estimated delivery

Standard shipping to the United States usually takes 7–10 calendar days after dispatch. For Australia, New Zealand and Mexico, please contact us for the current delivery estimate before ordering.

The estimated arrival dates on each product page include both preparation and transit for the destination stated there. They are estimates, not guaranteed delivery dates. Carrier or customs delays may affect arrival.

Delays, loss, or delivery problems

If a delay, loss, or delivery problem is caused by the carrier or by us, contact our support team. We will investigate with the carrier and, when appropriate, arrange a replacement or refund.

Company information

3D Heirloom is operated by WISHNEST CREATIONS LIMITED (business registration number 81254464). Our business address and contact details are available on our Contact & company information page.