Refund Policy
Our cancellation, refund, replacement, and damage-support rules for personalized orders.
Cancellation window
You may contact us within 12 hours of placing a personalized order to request a cancellation and refund. We cannot guarantee a cancellation after production has started.
Personalized products
Because each item is made to the details you provide, change-of-mind returns and refunds are not available after production begins.
Damage or production errors
If your item arrives damaged, has a spelling error caused by us, or has another production error, contact us within 3 days of delivery. Send clear photos and your order number via WhatsApp at +85253494778. We can arrange a free replacement or a refund for an eligible claim.
Refund timing
Approved refunds are issued to the original payment method through Shopify. Shopify Payments may show a refund as pending for up to 2 business days, and the customer's bank may take up to 10 business days to make the funds available.